IT專業外判支援服務
| 服務內容: | |
| 無限次IT諮詢服務 | 硬盤檢查,檔案清理 |
| 無限次電話支授 | 電腦系統病毒檢查 |
| 無限次遙距技術支援 | 電腦系統/軟件更新 |
| 無限次上門支授* | 專業改善建議 |
| 數據備份方案 | |
查詢計劃
聯絡我們的顧問，為您的企業度身訂造客製化 IT 支援方案。
-24%
加購優惠: IT專業外判支援服務 (12個月)
$7,588.00 – $18,888.00
年付超值計劃 – 計劃包含硬盤檢查、檔案清理、病毒檢查、電腦系統/軟件更新、IT諮詢服務等一站式IT技術支援，並根據實際的IT問題，提供專業的改善建議。無需雇用大量IT人手及投入高昂成本，根據您的設備數量，選擇合適的服務計劃。
付款方式: 選擇分期 > 輸入信用卡資料 > 選擇6/12/24/36個月分期 > 提交
免費原廠保養 
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1.1 Except as otherwise specified, the warranty of the machine is valid during the contract period for manufacturing defects in materials and workmanship. The warranty period is extendable upon expiry, subject to your request and payment of a fee chargeable by us.
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1. Maintenance Services
1.1 Except as otherwise specified, the warranty of the machine is valid during the contract period for manufacturing defects in materials and workmanship. The warranty period is extendable upon expiry, subject to your request and payment of a fee chargeable by us.
1.2 This warranty is only applicable to the Product(s) which are located within the Hong Kong Special Administrative Region.
1.3 We will provide warranty service upon your request during our normal service hour:
Monday - Friday: 9:00 a.m. to 5:30 p.m. (no warranty service is available on Saturday, Sundays and Public Holidays)
1.4 For any emergency service requested beyond our normal service hour and installation service (depending on the Contract Terms), such service, if available, will be provided on a charge-per-call basis to be quoted by us.
1.5 We will levy additional charge for service rendered in the outlying islands. Our warranty service covers residential and commercial addresses in Hong Kong Island, Kowloon, New Territories, Tung Chung, Discovery Bay, Ma Wan, and Hong Kong International Airport. Please note that this service is NOT available in specified areas such as Outlying Islands and Restricted Areas.We will levy additional charge for service rendered in the outlying islands. Our warranty service covers residential and commercial addresses in Hong Kong Island, Kowloon, New Territories, Tung Chung, Discovery Bay, Ma Wan, and Hong Kong International Airport. Please note that this service is NOT available in specified areas such as Outlying Islands and Restricted Areas.
1.6 We agree to keep the Product(s) in good order and serviceable condition by repairing and/or replacing and/or cleaning except the following:
(a) Accessories, consumable items, and optional units such as power cables, external power adapters, interface cables, scanner cartridges, head drums. (We reserve the right to amend the list of consumables, optional units, and accessories without prior notice);
(b) Damage resulting from the use of non-genuine KYOCERA consumables or refill substances, the use of inappropriate voltage, the failure to follow operating instructions, accident or other events (such as riots, strikes, fire, flooding and other acts of God) beyond our control;
(c) Damage caused by your negligence and misuse of the Product(s) or incurred during relocation of the Product(s) not carried out by us;
(d) The Product(s) are not supplied by us or our authorized resellers; or
(e) The serial number of the Product(s) has been altered, effaced or removed.
1.7 The warranty shall be automatically voided if the Product(s) or any part(s) thereof have been modified, tampered with, altered, converted, or repaired in any way by anyone other than our authorized representatives.
1.8 Under normal circumstances and where necessary in the opinion of us, worn parts will be replaced free of charge on-site. We may also replace the faulty Product(s) by an equivalent unit with compatible features and capabilities if it could not be repaired during the warranty period. However, subject to part(s) warranty specified in the General Terms aforesaid. All replaced components, parts, or other units are the property of us.Under normal circumstances and where necessary in the opinion of us, worn parts will be replaced free of charge on-site. We may also replace the faulty Product(s) by an equivalent unit with compatible features and capabilities if it could not be repaired during the warranty period. However, subject to part(s) warranty specified in the General Terms aforesaid. All replaced components, parts, or other units are the property of us.
1.9 Apart from our obligations set out herein, under no circumstance, we are liable for loss, loss of profits, goodwill, or any type of special, indirect or consequential loss (including loss or damage suffered by your Company as a result of third party's action) even if such loss is reasonable and/or foreseeable.Apart from our obligations set out herein, under no circumstance, we are liable for loss, loss of profits, goodwill, or any type of special, indirect or consequential loss (including loss or damage suffered by your Company as a result of third party's action) even if such loss is reasonable and/or foreseeable.
1.10 Free KYOCERA Fleet Services (KFS) are included on your devices for auto-reporting of supplies consumption, meter reading and service diagnosis etc. KYOCERA will issue the monthly invoice to charge the toner(s) usage based on the meter readings of ECOSYS M8124cidn and TASKalfa charge the toner(s) usage based on the meter readings of ECOSYS M8124cidn and TASKalfa 2554ci/3554ci/4054ci/308ci.
ECOSYS M8124cidn Charging Scheme:The Meter Charge of black and white copiers is HK$0.08 per page of A4 size, and the Meter Charge of color copiers is HK$0.9 per page of A4 size. Each page of A3 size will be charged at double the cost of an A4 size page. This means the Meter Charge of black and white copiers is HK$0.16 per page of A3 size and the Meter Charge of color copiers is HK$1.8 per page of A3 size.
TASKalfa 2554ci/3554ci/4054ci/308ci Charging Scheme:The Meter Charge of black and white copiers is HK$0.07 per page of A4 size, and the Meter Charge of color copiers is HK$0.8 per page of A4 size. Each page of A3 size will be charged at double the cost of an A4 size page. This means the Meter Charge of black and white copiers is HK$0.14 per page of A3 size and the Meter Charge of color copiers is HK$1.6 per page of A3 size.
1.11 Free of charge toner(s) will be provided by us based on the toner consumption shown in the status report as well as KFS system if applicable, and we reserve the right to withhold toner delivery if the customer does not meet the service criteria.
1.12 The spare toner(s) and unused toner(s), included boxed, unboxed, or installed in the machine, supplied for the equipment operation use remain the property of us. You are obligated to keep all those toner(s) in safe custody at all time.
1.13 We also reserve the right to charge an additional fee in the event that the toner cartridges or any consumables are damaged due to the customer's unreasonable use of the machine, or if the toner cartridges or any consumables are lost due to improper storage by the customer.
1.14 During the contract end or retaking possession of the machine pursuant to our rights in this Agreement, you are obliged to return ALL spare toner(s) & unused toner(s) (inclusive of boxed, unboxed, and installed in the machine), machine(s) & its/their peripheral accessories, including hardware(s) and software(s), to us. Failure to do so will result in penalty charges.
1.15 If you have any inquiries, please contact Kyocera Hong Kong's Service Hotline:(852) 2429 7421 or send email to cs-servicehotline@dhk.kyocera.com
免費送貨服務
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2.1 Prices, delivery charges and payment will be as specified in the Kyocera Online-Shop, as determined when ordering online or over the phone. If applicable, Kyocera Online-Shop will list delivery charges as a separate line item on its invoices. Prices do not include any taxes.
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2. Prices and Delivery Charges
2.1 Prices, delivery charges and payment will be as specified in the Kyocera Online-Shop, as determined when ordering online or over the phone. If applicable, Kyocera Online-Shop will list delivery charges as a separate line item on its invoices. Prices do not include any taxes.
2.2 Not all delivery options are available in all areas. There are no delivery services for outlying areas, and restricted areas in Hong Kong.
2.3 All Prices quoted are in Hong Kong dollar and some Products do not include installation. If you need assistance in installation, you may be able to purchase an installation and set-up service at the time of purchasing the Products or you can contact Kyocera Hong Kong at (852) 2429 7421 or enquiry@dhk.kyocera.com for help.
2.4 If customer is NOT available to receive his/her Products in the selected delivery date (door to door service)/ arranged pick up date (Locker service), customer should notify Kyocera Online-Shop by email to enquiry@dhk.kyocera.com or call Kyocera Service Hotline at (852) 2429 7421 one business day (before 2pm) before, otherwise, delivery date may not be changed or charge you for reasonable cost incurred due to the late acknowledgement. Upon request acknowledged, delivery will be rescheduled.
2.5 You agree to pay for every Order made under your login account or credit card and agree to indemnify us for any claims, losses and damages whatsoever arising from the actions of any person placing any Order for the Products using your login account or credit card. You shall be responsible for notifying your bank of and be liable for any changes to your record, or loss, theft or unauthorized use of your credit card.
2.6 Kyocera Online-Shop only sell product within Hong Kong.
2.7 If the delivery address needs to move stairs or move tenements, additional charges will apply.